What the hell kind of response is this??

Discussion in 'General Discussion' started by DarkUnderlord, Feb 17, 2002.

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  1. DarkUnderlord

    DarkUnderlord Administrator Staff Member

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    I e-mailed Sierra about a suggestion for Arcanum and I got this in response:

    --------------------------------
    Thank you for offering us your comments/suggestions. We appreciate you
    taking the time to write. Because of the volume of correspondence
    received, we cannot answer every inquiry individually.


    We have noticed that sometimes people send us suggestion correspondence
    posing a customer or technical support question. If you have a question
    about a product you ordered or purchased, or about a technical issue,
    please resend your question to support@sierra.com so the appropriate
    person can respond.


    You also can find answers to many customer and technical support
    questions by going to the following page on the web site:


    http://www.sierra.com/support/

    Thanks again for your interest in Sierra.
    --------------------------------

    Now, is this a 'Thanks but no thanks'? Or should I be expecting something else from them? Does anyone have any sort of experience in dealing with e-mails from companies like this?
     
  2. Jarinor

    Jarinor New Member

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    It's all automated - Blizzard does the same thing. Anyways, as far as Sierra is concerned, Arcanum is finished. No more patches, and no more Arcanum games, at least by Troika.
     
  3. Ioo

    Ioo New Member

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    I think I wrote about something to IP once... it should say where to write if you want a real person to read it, if you get lucky. That automatic thing pretty much shuts out most of the people who think that their idea is the special one...

    Now about my letter to IP, I don't quite remember what it was about but we talked a bit with that guy... about 5 letters each way I think... That's really good for those support desks. :smile:
     
  4. Jarinor

    Jarinor New Member

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  5. Sheriff Fatman

    Sheriff Fatman Active Member

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    Soooo, don't keep it a secret - what were your talks with Interplay about? Are you the consultant for their secret FO3 project?

    Or were YOU the one behind FO Cactits? :grrr:
     
  6. DarkUnderlord

    DarkUnderlord Administrator Staff Member

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    Interplay I'd presume.

    Moo... Moo... I used to be an Interplay cow :sad:
     
  7. Ioo

    Ioo New Member

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    You are correct, sir!
     
  8. DarkUnderlord

    DarkUnderlord Administrator Staff Member

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    May Nasrudin help us all.....
     
  9. Ioo

    Ioo New Member

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    Neither, fatman, I was talking about copyrights.
     
  10. DarkUnderlord

    DarkUnderlord Administrator Staff Member

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    And what great wisdom did thoust learn from thy great Interplay? Anything of interest?
     
  11. Ioo

    Ioo New Member

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    Well they don't like others making money off products that feature anything that at anytime remotely belonged to them...hogs. :p
     
  12. DarkUnderlord

    DarkUnderlord Administrator Staff Member

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    Perhaps that's because they need to make money off of it themselves.... :smile:
     
  13. Ioo

    Ioo New Member

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    Yes but they could share... they don't even take kindly if I give it out for free if I don't say EVERY DAMN WHERE it's Interplay's. Meanis... Btw you can't say off of. It's just off.
     
  14. Dragoon

    Dragoon New Member

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    To translate it to a more commonly used tounge it basicaly means something like: "Fuck off no one gives a damn about what you want nor is anyone going to read this shit, cause everyone is busy spending your hard earned money which you decided to spend on our unfinished products. So unless you want to buy something else screw you."

    IMO automatic response systems stating that you can find all answers in their FAQ should be banned.
     
  15. Ioo

    Ioo New Member

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    Naw not really. At least hundreds of people email them everyday. It's worse than trying to read all of your junk mail in your hotmail box. Maybe you could go there and try to get hired as a mail reader, but you'd wear out. :smile: There is a bunch of ways to speak with real people... just gotta know how.
     
  16. Dragoon

    Dragoon New Member

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    Try to get in touch with real people at ATI. I was considering purchase of Radeon thus I had a few questions which I sent them. In reply I got email (auto response of course) directly stating that no one will read my mail since they get a lot of it and according to them 80% quesitons can be answered using their FAQ. In their extreme good will they instructed me to resubmit my question so that only now some real person might bother reading it, I did so, and got no asnwer so far (while I sent it about a month ago).
     
  17. Ioo

    Ioo New Member

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    Hahaha, and you're still waiting? Sorry for giving you false hope with my posts... :p
     
  18. Dragoon

    Dragoon New Member

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    Well I'm not really expecting any answer from them anymore, but they lost more IMO since I'll purchase GeForce due to their arrogance.

    _________________
    [​IMG]

    <font size=-1>[ This Message was edited by: Dragoon on 2002-02-21 06:57 ]</font>
     
  19. kcwong

    kcwong New Member

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    Can't really blame them... it's probably because all the people who get the auto response will use that link without really looking at the FAQ.

    I won't recommend buying GeForce now... as ATI's Radeon8500 All-in-Wonder is better *and cheaper* than NVidia's GeForce3 Ti500. Actually the price of All-in-Wonder is comparable to GeForce3Ti200 (which is a much weaker version of the standard GeForce3).

    Now NVidia is making their card's life cycle very short - GeForce4MX (again wasting a good GPU with a weak board) is already out. So GeForce cards' price will drop quickly. I'd recommend you wait for a while (to wait for price drop and see ATI's response to GeForce4).

    Don't waste your money. If you send e-mail to NVidia the same thing will happen.
     
  20. Otto Krupp

    Otto Krupp New Member

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    My favorite is "Tech Support". In case anyone had any doubts these people are generally nothing more than telephone operators and probably no less about the product than you do.

    My suspicions about these people were confirmed a few years by a genius of tech over at EA. After several rounds of emails he thinks he has diagnosed the problem and is going to send me instructions on how to fix it. What the moron sent was 2 pages of a script. It was just like the stuff those telemarketers use "If customer replies yes goto line x. If no then go to line y."

    Oh yeah and it didn't fix the problem.
     
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