What he meant to write was, what do the guards say to you when you speak with them, and what is your current situation in re the main plot? Please be more specific when asking for help.
On the rich side of town you should find the P. Schuyler & Sons building with MAGNUS standing out front. Magnus will give you some background on the establishment, and he’ll even join your group if you want him to. ``Beyond the rumors of murder, mysticism, and foul play? No, I think that just about covers what I know, my friend.’’ -- Magnus, on P. Schuyler & Sons Once inside the shop, talk to JAMES KINSFORD, the salesperson. He’ll just give you the run-around, so either kill him or rob him to get the key to the basement. He’s only level 6, so he’s not too hard to kill. Then explore the areas under the shop. You’ll find some zombies to kill and some loot to pick up, and eventually you’ll come to the Schuylers. If you talk to them you’ll learn that they’re a family of necromancers and that they built their shop on top of some ancient dwarven ruins. Plus, you’ll get to talk to dead Pelonious Schuyler, who will tell you that the ring was made for Gilbert Bates.
Mage, thank you for starting a new post but the answer I just gave you is straight out of the walkthrough guide I told you to get. Bottom line you can't see Bates because your character doesn't know that the ring belongs to Bates.