Arcanum Update Instructions - Added October 30th, 2001

Arcanum is the latest version of Arcanum and is required for online play. This file adds several new features and addresses game balance issues found in the retail release of the game.

To update, first download the Arcanum patch from Sierra. To install the patch, execute the file and follow the prompts. The patch will start at the default install directory. If you did not install to this path, please find the folder where "Arcanum.exe" is located. Continue the install to add the latest files.

File Version Size Download Locations Update North America 3.03 MB Sierra Update Deutsch 3.03 MB Sierra Update Français 3.03 MB Sierra


Sierra's Customer Service department is able to assist your questions regarding Arcanum, including disk replacement and warranty service, via email at

You can also find immediate answers to many popular customer service questions, including information regarding Sierra's No-Risk Guarantee, online on the Sierra Customer Service Website 24 hours a day.

The best place for news, hints, and strategy tips can be found on the official Arcanum forum. Sorry, we're unable to provide hints through our customer service and technical support areas.

Sierra offers a 24-hour automated technical support line with recorded answers to the most frequently asked technical questions. A touch-tone telephone is required.

North America
+1 (425) 644 4343

United Kingdom
+44 (0)118 920 9111

+33 (01) 46 01 46 50

+49 (0) 6103 99 40 40

+34 (1) 91 383 27 60

Free round-the-clock assistance is also available online through Sierra's Interactive Knowledge Base. If you prefer, contact us directly via email.

To replace your Arcanum CD please send only the CD and a copy of your dated receipt, if less than 90 days after purchase. After 90 days please include a US $10 handling fee along with the game CD. (UK customers please include £6). For documentation, please include a US$5.00 handling fee and a photocopy ONLY of the game. Please include payment with your request. Sorry, no credit cards.

Vivendi Universal Interactive North America
Fulfillment Department
4247 S. Minnewawa Avenue
Fresno, CA 93725

United Kingdom
Vivendi Universal Interactive
2 Beacontree Plaza
Gilette Way
Reading, Berkshire
RG2 OBS United Kingdom

Sierra's end user license agreement, limited warranty and return policy is set forth in the EULA.txt file found on the game CD, and is also available during the install of the game.